A message for our valued clients:
At Dragonfly Flowers we are committed to continuing to provide service while keeping both our customers and staff safe during this difficult time. We will remain open and delivering in order to provide you with the ability to send your emotions to friends and loved ones through the beauty and emotional healing power of flowers.
To protect our staff, clients, delivery drivers and the community in general, we are taking significant steps to adjust the way we do business for the coming weeks.
On March 18th, we closed our store-front to the public, have greatly limited our interaction with the public and have adjusted our hours, delivery options and staffing levels to help prevent the spread of COVID-19.
We've adjusted our daily cut off time for deliveries to 11AM. We will do our best to accommodate special delivery instructions on an order by order basis. Please bear with us, as things seem to be changing by the hour.
Some fresh flower availability has been affected by airport closures and border changes. Some substitutions may be required, but we will ensure that every order is filled to full value.
To encourage people to stay home, we are allowing for curb-side pick ups, but encourage you to choose our free delivery option within city limits.
Dragonfly Flowers COVID-19 No Contact Delivery Policy Update:
> No contact deliveries in full effect.
> Recipient phone numbers are required for ALL DELIVERIES.
> Drivers are to take every precaution and use practices recommended by health officials for hand washing and sanitizing.
> Due to possible below freezing temperatures, no deliveries will leave the store without recipient contact.
> Recipients will retrieve their flowers from the doorstep once our driver has made contact and is a safe distance away.
> Deliveries to apartment complexes or office buildings will be called first to allow the recipient to pick them up in the lobby area.
> Hospital and care home deliveries will be conducted at the discretion of the institution and in some cases may not be allowed. In this case we will seek an alternate delivery address from you or cancel your order at no cost to you.
Our policies and procedures will be updated as required to ensure we are operating in the best interest of our staff and the public as a whole.
We'd also like to take this opportunity to thank all people at the front lines of our medical system for their hard work and dedication.
We hope you and yours are doing well and staying positive through this and thank you for both your patronage and understanding as we navigate these new realities.
Buffie and the Team